Information Collection and Use
Some of our Services require you to provide information directly to us, such as your street address, postal code, phone number or email address. We always try to collect the minimal amount of information required in order to provide the Services you request. The information may vary depending on your request:
- Information Collected by the Schedule Tool: In order to provide you with accurate schedule information for your location, we collect your address.
- Information Collected When You Report Problems or Feedback: If you use our Services to report a problem or submit feedback, we may ask for your email address or other information. This information will be used to solve your problem and reply with a solution or a response. We may also provide you with the option of sending your current location or a photo to us which we use to help understand and resolve any problems you may be experiencing with our Services.
Information We Collect Automatically When You Use Our Services
When you use our Services, we automatically collect information, including some personal information, about the Services you use and how you use them.
Usage Information: As with most technology services, Green Guru’s servers collect and log information when you use our Services. This includes your IP Address, information about the content you are requesting, the time that content is accessed, and the type of browser and device you are using, your network carrier, device and application IDs and search terms. This information is used in order to monitor the use of our Services and to help ensure the security of our Services, such as by helping to detect and prevent intruders from accessing your personal information. It is also used to report aggregated information about who is using our Services so that we can make improvements to the experience for everyone.
Device Information: Green Guru collects additional information about your device when you use an application that is powered by Green Guru. This includes the type of device (e.g. whether Amazon, Alexa, Google Home, Mac, PC, iPhone, Samsung Galaxy, iPad, etc.), the operating system (e.g. Windows, MacOS, iOS, Android) and version, a unique identifier, and crash data when a software defect occurs. This information is used to improve the experience of Green Guru applications, and fix software defects.
Information Sharing and Disclosure
Non-Private or Non-Personal Information: We may share or disclose your non-private, aggregated or otherwise non-personal information.
Modifying Your Personal Information
You can also permanently delete your Green Guru account by contacting us (see details under “Contacting Green Guru” section).
Our Policy Towards Children
Our Services are not directed to persons under 13. If you become aware that your child has provided us with personal information without your consent, please contact us. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we take steps to remove such information and terminate the child’s account.
Changes to this Policy
Contacting Green Guru
c/o Prodigy Ventures Inc.
370 King Street West
Box 24, Suite 604
Toronto ON M5V 1J9
Privacy statement updated: July 13, 2018